Campus Admin&Talent DC33 (SuccessFactors Produktion)

Update on SuccessFactors HCM Suite DC12 intermittent performance issue.

We are currently dealing with an ongoing issue in our DC12 data center, where customers have experienced intermittent performance issues or latency when utilizing the SuccessFactors HCM Application Suite, in particular, the BizX application.

At present, we have multiple teams across our Operations and Engineering disciplines fully engaged with our Application, Database and Infrastructure departments, working in concert with our vendor partners, to facilitate resolution. This operation is being conducted on a 24/7 “follow the sun” basis and is being directly overseen at a senior level by our Engineering and Cloud Operations executive teams.

Over the past few days, we have seen performance improvements, with systems remaining predominantly stable. However, we fully recognize that internally, we have also observed occasional latency, which may replicate itself on the customer end.
We are currently pursuing several avenues of investigation, including extensive software diagnostics, hardware enhancement and network alignment criteria to facilitate resolution. All teams remain fully focused on this matter and every effort is being made to resolve this issue as quickly as possible.

We absolutely understand the concern and frustration this issue has caused and appreciate your patience. We will continue to keep you appraised of progress.

Campus Services Team